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Client Success Manager, Trust In Food

OVERVIEW

The Client Success Manager, Trust in Food ensures that TIF clients and partners receive high quality, timely, customer-centric deliverables across projects. This position provides essential internal and external project management for Farm Journal’s newest division, focused on regenerative, sustainable, and conservation agriculture across the value chain.

This essential role is ideally suited for a seasoned project manager who loves to bring confidence and order to projects within fast paced, flexible environments.

Come join a team that is revolutionizing how farmers connect with regenerative and climate-smart agriculture and helping future proof Americans’ trust in food.

This position works across Farm Journal on behalf of Trust in Food clients and programs. The Customer Success manager works across the entire project cycle, helping ensure clear scope of work, lining up internal and external resources for delivery, managing expectations throughout the life of the project, and conducting evaluation of the project’s success at completion. A successful candidate will be one who is high energy, self-motivated, and a resilient and creative problem solver. The position requires outstanding interpersonal communications skills combined with exceptional organizational skills.

Key Responsibilities
These duties include, but are not limited to, the following. Other duties may be assigned.

  • Ensure client delight with TIF programs and project delivery via outstanding customer service and clear expectations management.
  • Together with TIF staff, including Business Development director, VP, and EVP in accurate scoping, costing and feasibility of proposed projects.
  • Identify and coordinate the resources needed to execute projects across internal Farm Journal divisions and external vendors, ensuring excellence in delivery against client expectations.
  • Implement detailed project tracking using multiple internal systems, and proactively communicate across project teams on project needs, changes, and updates.
  • Traffic project deliverables across multiple internal teams and systems (including digital, print, broadcast).
  • Interface with clients regularly, securing input, approvals, and ongoing relationship management.
  • Measure project performance using appropriate tools and techniques and provide ongoing performance reporting to internal stakeholders and clients.

Skills & Attributes Required
These qualifications include, but are not limited to, the following:

  • Minimum of 5 years’ experience in a project manager or similar position
  • Proven project management skills
  • Unparalleled client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Ability to manage competing priorities with high attention to detail
  • Ability to manage multiple projects and tasks on a regular basis
  • Media, MarCom agency, or consulting organizational background or experience preferred
  • Adaptable, flexible, thrives in ambiguous and evolving environments.
  • Innovative & creative. Not afraid to re-image processes or possibilities—or create new ones—that serve clients and meet business goals.
  • Team Player. Belief that communication, collaboration and accountability are keys to be a great teammate.
  • Interest and experience with food, agriculture, sustainability a plus.

For more information or questions on any Farm Journal job postings, please contact:

Krystel Rummans
Senior Human Resources Generalist
hr@farmjournal.com